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Order & Collect

If you are unable to visit our Farm Shop during the pandemic then we are happy to help with our Order and Collect service.

Order & Collect

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How it Works

  • The service is aimed at those who are unable to visit our Farm Shop during the pandemic for reasons such as age or vulnerability.
  • A minimum of 48 hours’ notice is required for your order.
  • This service is available from Monday to Saturday
  • Email or telephone us with your order collect@hollowtrees.co.uk or 01449 741 247.
  • If you are emailing and please remember to include your contact phone number with your order.
  • We will pick your order
  • Once your order is ready we will telephone you with the total amount and take card payment over the phone.
  • Once paid for you can collect your items by car from Monday until Saturday between 9am and 5.45pm
  • On arrival into our car park please put your boot up and then telephone us and tell us you have arrived and are in the car park.
  • We will then bring your shopping, together with your receipt and put them in your boot

 

Helpful Hints & Tips

  • We recommend you request a number of items loose fruit & veg items as opposed to weight (e.g. 4 carrots)
  • Deliveries to us are frequent however we cannot guarantee all items
  • We will make substitutions where appropriate or let us know if you do not wish to have any substitutions
  • We are stocking some additional items to our ranges including some household items so it is always worth asking!
  • We may limit quantities of some items
  • Aim for one order per week to enable us to help as many people as possible
  • Please keep additions to your order to a minimum
  • Additions cannot be guaranteed and are at the discretion of the HTF team
  • All additions to your order mean that your order will be placed at the back of the day’s queue for our pickers
  • We aim to help those most in need and therefore if you are able to shop in our Farm Shop, please do so.

Shopping Guide

Unsure of what to order? Here’s a guide to just some of the items you could order. If you have any questions or can’t find something on the list, please do ask.

Guide to HTF Products